Comments on: BT Hanging Up On Phone Calls Repeatedly! http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/ Paranormal & Marketing Thu, 26 Jan 2012 19:55:39 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: admin http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/comment-page-1/#comment-610 admin Sun, 23 Aug 2009 01:59:34 +0000 http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/#comment-610 The problem above has been resolved sometime ago, but BT still intermittently hang up, often this happens at some point when passed around from department to department when no-one wants to help until one ends up back to a department one has already spoken too, all arguing they're not the right department. The phone system is in my opinion poor and need improvement, but the customer service is terrible because the operators are poorly trained from my personal experience. The problem above has been resolved sometime ago, but BT still intermittently hang up, often this happens at some point when passed around from department to department when no-one wants to help until one ends up back to a department one has already spoken too, all arguing they’re not the right department. The phone system is in my opinion poor and need improvement, but the customer service is terrible because the operators are poorly trained from my personal experience.

]]> By: admin http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/comment-page-1/#comment-311 admin Fri, 06 Feb 2009 05:25:09 +0000 http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/#comment-311 BT admitted finally they were having problems and this problem appears to be resolved now. I had another problem however when calling BT with a recent complaint about very slow Internet speeds during peak hours which has been an intermittent problem for a number of months now. After waiting in a long queue for BT Broadband technical support (based in India), I very politely explained my problems. They didn't like it when I explained that I know the BT Midland Exchange is overloaded, but I spoke very politely. For some reason BT hung up without any reason. I rang back and after waiting ages in the queue again, BT accused me of being rude and impolite. I am now complaining about this as I KNOW I WAS POLITE AND RESPECTFUL IN EVERY WAY, I wasn't even shouting, just telling them the problem. It seems an excuse not to talk to me about a complaint and problems it seems, maybe I hit a nerve when I said I suspect the BT Midland Exchange is overloaded? I have demanded that a BT manager listens to the recorded conversation as they will most certainly see that I wasn't rude in any way what-so-ever and the BT operator was out of line by hanging up. I will update with an outcome to this complaint. BT admitted finally they were having problems and this problem appears to be resolved now.

I had another problem however when calling BT with a recent complaint about very slow Internet speeds during peak hours which has been an intermittent problem for a number of months now. After waiting in a long queue for BT Broadband technical support (based in India), I very politely explained my problems. They didn’t like it when I explained that I know the BT Midland Exchange is overloaded, but I spoke very politely. For some reason BT hung up without any reason. I rang back and after waiting ages in the queue again, BT accused me of being rude and impolite. I am now complaining about this as I KNOW I WAS POLITE AND RESPECTFUL IN EVERY WAY, I wasn’t even shouting, just telling them the problem. It seems an excuse not to talk to me about a complaint and problems it seems, maybe I hit a nerve when I said I suspect the BT Midland Exchange is overloaded? I have demanded that a BT manager listens to the recorded conversation as they will most certainly see that I wasn’t rude in any way what-so-ever and the BT operator was out of line by hanging up.

I will update with an outcome to this complaint.

]]> By: admin http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/comment-page-1/#comment-256 admin Tue, 02 Dec 2008 08:05:28 +0000 http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/#comment-256 I have had a reply to my complaint about my monthly payment queries, but there haven't mentioned this call centre hanging up problem. I will wait for a reply to this or will complain about this separately shorty. I have had a reply to my complaint about my monthly payment queries, but there haven’t mentioned this call centre hanging up problem. I will wait for a reply to this or will complain about this separately shorty.

]]> By: Accepted A New BT Broadband Contact At Reduced Rates, But Will They Honour It? | PJCNET http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/comment-page-1/#comment-251 Accepted A New BT Broadband Contact At Reduced Rates, But Will They Honour It? | PJCNET Tue, 02 Dec 2008 07:11:39 +0000 http://www.paranormal-marketing.com/2008/12/02/bt_hanging_up/#comment-251 [...] operators, but keep getting cut off due to ongoing problems with BT’s call centre, please see BT Hanging Up On Phone Calls Repeatedly for more details about this [...] [...] operators, but keep getting cut off due to ongoing problems with BT’s call centre, please see BT Hanging Up On Phone Calls Repeatedly for more details about this [...]

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