Why Can’t BT Get My Payments For Broadband Right?
I have had to write yet another complaint to BT, this time they can’t seem to get my direct debit payments correct on the monthly payment plan for my BT Total Broadband option 3. It was messed up when I moved flat and now it’s messed up again since they changed me over to a cheaper monthly rate of £15.99 a month in exchange for starting another 12 months contract. Well I thought it was £15.99 a month, well BT are now trying to charge me £34 a month and I can’t change it without complaining yet again.
Here is my latest complaint to BT – I will update with the resolution:
“I have been paying my broadband bill using monthly payments for around 1 year now, yet BT don’t seem capable to get this right and I’ve had to sort numerous problem out because of this.
My broadband payments were reduced before Christmas 2008 with a special offer to pay JUST £15.99 A MONTH instead of £24.99 a month for my BT Total Broadband Option 3 in exchange for starting a new 12 month contract. I RARELY USE BROADBAND TALK AND MY CHARGES FOR THIS ARE ALMOST NIL!
For the last few months I have been paying £19 as the previous bill was higher than it should be because the reduced rate wasn’t taken into account and I was told I’d be credited this back on my recent bill.
My next bill has been calculated to £66.79 and I don’t know why it’s so high when I’ve been paying £19 for sometime when my bill is meant to be only £15.99 a month and my broadband talk bill is hardly anything? PLEASE CHECK THIS?
THE BIG PROBLEM:
I have also gone into my bill and found that my payment has been increased WITHOUT MY CONSENT TO £34 A MONTH – MY BROADBAND RENTAL IS £15.99 A MONTH! WHAT IS GOING ON and WHY HASN’T BT TOLD ME ABOUT THIS? WHY CAN’T I SET THE AMOUNT TO A REASONABLE FIGURE? For some reason I’m supposed now to make a one off payment too? THIS IS TOTALLY WRONG AND I DEMAND IT’S SORTED OUT IMMEDIATELY!
Do I have to stop my direct debit with BT as it certainly seems BT can’t be trusted with my bank details? If I do I refuse cancel direct debit because of BT mistakes, I refuse to pay the extra cost for paying my bill in other ways.
I REFUSE TO PAY £34 A MONTH WHEN MY RENTAL IS £15.99 A MONTH – THIS IS WRONG! IF BT TAKE THIS MONEY IT’S AGAINST MY WISHES AND IT’S MORE THAN TWICE THE AGREED AMOUNT! I WOULD COMPLAIN TO MY BANK UNDER THE DIRECT DEBIT GUARANTEE AND CLAW THE PAYMENT BACK!
Please sort this out immediately as I’ve had enough of writing complaints to BT – nothing ever gets done right the first time with BT.”
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