Comments on: Why Can’t BT Get My Payments For Broadband Right? http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/ Paranormal & Marketing Thu, 26 Jan 2012 19:55:39 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-379 admin Fri, 13 Mar 2009 16:27:39 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-379 Finally go a cheque back from BT, but they have spelt my name wrong and I've confirmed it will bounce. They can't even get this right. Told I have to sent this cheque back at my expense with a letter and wait another 2 weeks for my money which should have been transferred to my recent account in July 2008. Finally go a cheque back from BT, but they have spelt my name wrong and I’ve confirmed it will bounce. They can’t even get this right. Told I have to sent this cheque back at my expense with a letter and wait another 2 weeks for my money which should have been transferred to my recent account in July 2008.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-373 admin Wed, 11 Mar 2009 07:58:34 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-373 BT still ignoring all my complaints, having a last attempt today to get BT to sort it out as I'm not paying more than double for my broadband when I don't owe it. I will have to cancel my bank and pay them what I really owe. Not getting anywhere. BT still ignoring all my complaints, having a last attempt today to get BT to sort it out as I’m not paying more than double for my broadband when I don’t owe it. I will have to cancel my bank and pay them what I really owe. Not getting anywhere.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-369 admin Thu, 05 Mar 2009 07:59:36 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-369 I have written another complaint threatening legal action as BT have breached their contract and I want compensation. They have refused to respond to my last 2 previous complaints. I have written another complaint threatening legal action as BT have breached their contract and I want compensation. They have refused to respond to my last 2 previous complaints.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-368 admin Thu, 05 Mar 2009 05:57:19 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-368 BT STILL HAVEN'T EVEN ARRANGED SENDING THE MONEY THEY OWE ME - I called again and still not done. BT ARE STILL DEMANDING MORE THAN DOUBLE MY BROADBAND COST WHEN I'M NOT IN ARREARS! BT ARE REFUSING TO REPLY TO ANY COMPLAINTS WHAT-SO-EVER! All still because of moving back in July 2008 and it's now March 2009. Will call BT yet again tomorrow and unless it's sorted I will be forced to cancel my direct debit payment and pay what I do owe them, not more than double as they insist when I've paid the correct amount every single month for my broadband. I risk being cut off for non payment then WHEN I WILL OWE NOTHING! I am now very close to leaving BT for another provider as it's literally IMPOSSIBLE for them to sort out a simple move as they have certainly proved over 8 months of HELL! They are also providing a dire extremely slow service as they are overloaded - see http://www.paranormal-marketing.com/2008/10/29/bt_overloaded for more details. I am entitled now to leave BT without owing anything legally as BT are in clear breach of their contract NO MYSELF! They are pushing to into this corner even though I always pay my bills and always have, but I'm not paying BT what I DON'T OWE THEM - it's not on. As they won't reply to a single complaint now, I don't see what other option I have. It's disgusting in every way. BT STILL HAVEN’T EVEN ARRANGED SENDING THE MONEY THEY OWE ME – I called again and still not done.
BT ARE STILL DEMANDING MORE THAN DOUBLE MY BROADBAND COST WHEN I’M NOT IN ARREARS!
BT ARE REFUSING TO REPLY TO ANY COMPLAINTS WHAT-SO-EVER!

All still because of moving back in July 2008 and it’s now March 2009. Will call BT yet again tomorrow and unless it’s sorted I will be forced to cancel my direct debit payment and pay what I do owe them, not more than double as they insist when I’ve paid the correct amount every single month for my broadband. I risk being cut off for non payment then WHEN I WILL OWE NOTHING!

I am now very close to leaving BT for another provider as it’s literally IMPOSSIBLE for them to sort out a simple move as they have certainly proved over 8 months of HELL! They are also providing a dire extremely slow service as they are overloaded – see http://www.paranormal-marketing.com/2008/10/29/bt_overloaded for more details.

I am entitled now to leave BT without owing anything legally as BT are in clear breach of their contract NO MYSELF! They are pushing to into this corner even though I always pay my bills and always have, but I’m not paying BT what I DON’T OWE THEM – it’s not on. As they won’t reply to a single complaint now, I don’t see what other option I have. It’s disgusting in every way.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-347 admin Mon, 23 Feb 2009 13:10:56 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-347 Called BT again to ensure they were sending it to my new address, just as well I did as my billing was still open on the old account and nothing was going to be sent. I now hope I finally get the rebate to pay my new arrears. I don't actually owe any arrears, it's entirely BT and their repeated mistakes after my move in July 2008 - see the link a couple of comments above for full details. It's silly that BT couldn't transfer it as they promised back in July 2008 and they shouldn't have said that they could. PS: I wouldn't have written this separately to the other post about moving with BT, but until investigated I didn't realise the problem was related Called BT again to ensure they were sending it to my new address, just as well I did as my billing was still open on the old account and nothing was going to be sent. I now hope I finally get the rebate to pay my new arrears. I don’t actually owe any arrears, it’s entirely BT and their repeated mistakes after my move in July 2008 – see the link a couple of comments above for full details. It’s silly that BT couldn’t transfer it as they promised back in July 2008 and they shouldn’t have said that they could.

PS: I wouldn’t have written this separately to the other post about moving with BT, but until investigated I didn’t realise the problem was related

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-346 admin Mon, 23 Feb 2009 08:47:55 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-346 BT are now sending me a £36.23 as a credit on my previous bill at my old address that they said they'd transfer at the time - it's silly, but they can't transfer it now. This explains all the confusion, but it's yet another mistake that's stemmed back to my move back in July 2008, see link in above comment for long list of BT mistakes. BT are now sending me a £36.23 as a credit on my previous bill at my old address that they said they’d transfer at the time – it’s silly, but they can’t transfer it now. This explains all the confusion, but it’s yet another mistake that’s stemmed back to my move back in July 2008, see link in above comment for long list of BT mistakes.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-343 admin Mon, 23 Feb 2009 08:39:10 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-343 It all stems form my move back in July 2008 as they haven't transferred over my balance and payments, leaving me in arrears on my new account. This is disgusting - see http://www.paranormal-marketing.com/2008/07/24/btmovenightmare/ for numerous problems moving with BT and now 8 months of BT mistakes so far. It all stems form my move back in July 2008 as they haven’t transferred over my balance and payments, leaving me in arrears on my new account. This is disgusting – see http://www.paranormal-marketing.com/2008/07/24/btmovenightmare/ for numerous problems moving with BT and now 8 months of BT mistakes so far.

]]> By: admin http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/comment-page-1/#comment-340 admin Mon, 23 Feb 2009 07:23:23 +0000 http://www.paranormal-marketing.com/2009/02/23/why-cant-bt-get-my-payments-for-broadband-right/#comment-340 The agreement with BT was to pay £15.99 a month for my 12 month contract to be renewed, yet the bill works out that I'm paying about £19.99 a month. That's NOT what was agreed in the deal! What are BT playing at? This is disgusting. The agreement with BT was to pay £15.99 a month for my 12 month contract to be renewed, yet the bill works out that I’m paying about £19.99 a month. That’s NOT what was agreed in the deal! What are BT playing at? This is disgusting.

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