BT Broadband problems connecting to Google / YouTube?
IS GOOGLE AND YOUTUBE DOWN?
(NOW RESOLVED!)
It’s 9.55pm GMT at the time of writing in the UK on the 17th June 2009 and Google and YouTube first appear to be both having intermittent server problems (Please read on as I’ve since established it’s only when using BT Total Broadband and I’m unsure if it’s widespread).
I’m not sure if it’s only a localised problem or a global one. I’m on BT Total Broadband and all sites not related to Google are running fine, but Google intermittently isn’t responding and all related sites including YouTube are the same.
Unfortunately I have YouTube links and Google Ads which stops this site loading sometimes too at present, sorry for any inconvenience that’s beyond my control. I am trying to find out more information about what’s happening.
23.20pm GMT – Google and YouTube still having problems occasionally responding for short periods intermittently.
23.30pm GMT – YouTube & Google appear to be working from another ISP, but not on BT Total Broadband from multiple PCs when all other sites are working perfectly.
12.03am GMT – Now 18th June 2009 – It appears to be improving, but there are still intermittent problems. Will be calling BT Broadband technical support soon to discuss the matter which I suspect is now some sort of a communications routing problem. I have managed to use Google and YouTube perfectly fine using a Proxy server and it also works on other ISPs as I’ve contacted friends, so the problem seems to be with BT somewhere along the line. It’s NOT just my PC as I have multiple and I have also reset my router.
Continued on comments – please continue to watch for announcements while as a humble user, I try to get to the bottom of this problem.
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Comments:
Comment from admin
Time June 19, 2009 at 1:09 pm 
Still working perfect today – suspect it was a routing problem.
Comment from admin
Time June 22, 2009 at 3:43 am
Problem most definitely resolved and worked ever since.
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Comment from admin
Time June 18, 2009 at 1:43 am
1.40am – There are still problems using BT, sometimes Google and YouTube doesn’t respond to Ping tests (tests if they are there on the network by sending a packet to and from). Then it responds and I manage to occasionally load Google or YouTube. I will be calling BT soon if this continues, but I’m unsure if they can help. It’s almost impossible to contact Google tech support although I can try calling them during office hours if the problem still exists.